Privacy policy

Privacy Policy

HiveCraft · Last Updated: April 2026

Introduction

At HiveCraft, your privacy matters to us as much as the quality of our products. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you shop with us.

By placing an order or browsing our store, you agree to the practices described in this policy.

Information We Collect

When you place an order with us, we collect the following information:

Personal Information

  • Full name
  • Delivery address
  • Phone number
  • Email address (if provided)

Order Information

  • Items ordered
  • Order value
  • Delivery status and history

Since we operate on a Cash on Delivery basis, we do not collect, store, or process any credit card, debit card, or online payment information whatsoever.

How We Use Your Information

We use the information we collect solely to:

  • Process and deliver your orders
  • Confirm and update you on your order status
  • Arrange returns, exchanges, or refunds when requested
  • Respond to your questions or concerns
  • Improve our products and service over time

We do not use your personal information for automated decision-making or profiling.

How We Share Your Information

We respect your privacy and will never sell or rent your personal information to third parties.

We may share limited information only with:

  • Courier and delivery partners — solely for the purpose of delivering your order to your address
  • Legal authorities — if required by law or to protect the rights and safety of HiveCraft or our customers

No one else has access to your data.

Data Storage & Security

Your information is stored securely and accessed only by authorized members of the HiveCraft team. We take reasonable precautions to protect your data from unauthorized access, misuse, or disclosure.

We retain your order information for up to 2 years for record-keeping and customer support purposes, after which it is securely deleted.

Cookies

Our store may use basic cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. These cookies do not collect any personally identifiable information.

You can disable cookies through your browser settings at any time, though this may affect certain features of our store.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your data, subject to legal and operational requirements
  • Opt out of any marketing communications at any time

To exercise any of these rights, simply contact us at the email below.

Children's Privacy

HiveCraft does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, we're here to help.

📧 hivecraft.honey@gmail.com 🕐 Monday – Friday, 9 AM – 6 PM

Your trust means everything to us. We are committed to handling your information with honesty and care.